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Squeez Terms of Service

Effective October 27, 2026

These Terms are the agreement between you and Squeez, Inc. when you use Squeez.

They cover trysqueez.com, the Squeez apps, Local Luxury™, the experiences Squeez builds for loyalty programs and venues, and every request, booking and payment made through them.

Section 25 contains an arbitration agreement and class action waiver that affect your legal rights. Section 26 explains how to opt out.

1.1These Terms of Service (the “Terms”) govern your access to and use of the consumer services provided by Squeez, Inc. (“Squeez,” “we,” “us” or “our”): trysqueez.com and its subdomains; the Squeez mobile and web applications; Local Luxury™; the white-label experiences Squeez builds and operates for existing brands, such as loyalty programs, hotels, golf operators and other venues; booking and access tools; loyalty-enabled commerce; concierge services; any connection Squeez provides for AI assistants; and related support (together, the “Services”).

1.2You accept these Terms by creating an account, by checking the box or selecting the button presented with them, or by completing a transaction after they have been presented to you. If you do not accept these Terms, do not use the Services. These Terms replace any earlier end user license agreement or terms of use for the Services.

1.3In these Terms, “you” means you as a user of the Services. If you use the Services for a company or other organization, “you” includes that organization, and you confirm that you have authority to accept these Terms for it.

1.4In these Terms:

  1. (a)“Provider” means the hotel, golf facility, restaurant, venue, experience operator or other inventory holder that controls the underlying experience.
  2. (b)“Program” means a loyalty, rewards or membership program whose members can use the Services.
  3. (c)“Points” means the loyalty currency of a Program, whatever the Program calls it.
  4. (d)“Experience” means a tee time, reservation, ticket, pass, service or other bookable inventory offered through the Services.
  5. (e)“Request” means an instruction you give through the Services to seek an Experience, including a Squeez Request and a waitlist request.
  6. (f)“Booking” means a confirmed Experience.
  7. (g)“Squeez Profile” means the record Squeez keeps about you across the Services, as the Privacy Policy describes.

1.5Order of precedence. For a particular transaction, the following order controls if there is a conflict: (a) mandatory law; (b) the price, cancellation, no-show, refund and Provider conditions displayed to you before you commit; (c) any specific promotion, loyalty, membership or product terms; (d) the Squeez AI & Agent Terms, for agent activity; and (e) these Terms. The Squeez Privacy Policy describes how Squeez handles personal information and does not waive any statutory privacy right.

2.1Squeez consumer accounts are for persons age 21 or older. By using an account, you represent that you have legal capacity to contract and authority to use any payment method, loyalty account, benefit, membership or connected account you provide.

2.2You must keep your account information accurate, safeguard your credentials and tell Squeez promptly about suspected unauthorized activity on your account. You are responsible for activity in your account, including activity by any assistant or agent you authorize.

2.3A Provider may impose additional lawful eligibility requirements, such as a dress code or a minimum age for its venue.

3.1Squeez is a technology and commerce platform. Squeez operates its own consumer services and builds white-label experiences for existing brands. Depending on the transaction, Squeez may provide discovery technology, booking intermediation, user-authorized agent services, loyalty redemption and earn orchestration, payment services through regulated providers, or act as merchant of record where the payment configuration supports that role. Squeez identifies the role it is playing at checkout (Section 10).

3.2Unless Squeez expressly identifies itself as the supplier of the underlying Experience, the Provider controls the underlying inventory and is responsible for the availability it controls, service delivery, venue safety, the description of the Experience, physical accessibility, licensing and fulfillment. Squeez remains responsible for its own obligations and for any duty that cannot lawfully be disclaimed.

4.1Squeez offers the Services directly and through experiences Squeez builds for Programs and Providers. When you use a Program-branded or Provider-branded experience, you remain a member or guest of that Program or Provider, and Squeez provides the experience under these Terms.

4.2You enter a direct relationship with Squeez, separate from any Program or Provider, when you:

  1. (a)create a Squeez account;
  2. (b)join Local Luxury™;
  3. (c)contact Squeez directly or ask Squeez to keep you informed; or
  4. (d)accept an invitation Squeez presents in the Services to continue with Squeez directly, for example after a Booking.

4.3Squeez presents that choice clearly and as a choice distinct from the Program. The choice is yours alone: it needs no Program approval, and your Program membership and benefits are unaffected.

4.4Your direct relationship is governed by these Terms and the Privacy Policy and continues even if your relationship with a Program or Provider ends or the Program stops working with Squeez. Through it, Squeez may:

  1. (a)recognize you across every Program, Provider and category Squeez serves;
  2. (b)maintain a single Squeez Profile for you, including information you gave in a Program-branded experience operated by Squeez, as the Privacy Policy describes;
  3. (c)communicate with you directly, personalize the Services for you and offer you Experiences across categories, subject to your marketing choices; and
  4. (d)let you use the Points of any eligible Program you connect, under that Program’s rules.

4.5Information you give Squeez directly is held by Squeez in its own right. Squeez does not need a Program’s permission to keep it, and Squeez does not share it back with a Program unless you direct it or a Program transaction requires it.

5.1Squeez uses the same states for cash, loyalty and agent-assisted transactions:

  1. (a)Requested. You, or an agent acting for you, have submitted a Request.
  2. (b)Accepted. The Provider, or an acceptance rule the Provider has authorized, has accepted it.
  3. (c)Reserved. Identified inventory has been held for you, subject to the conditions disclosed to you.
  4. (d)Confirmed — You’re in™. The inventory has been committed to you and the applicable payment or loyalty commitment has been approved.

5.2You may pay with a card, with Points, with another authorized payment method, or with a combination. Squeez does not need ordinary downstream cash settlement to occur before confirming a transaction if the payment commitment has been validly approved. If material inventory, price, identity or payment signals conflict before confirmation, Squeez may pause the transaction or decline to confirm it rather than create a commitment it cannot support.

6.1A Provider decides whether to hold inventory before payment approval, for how long and on what conditions. Squeez does not impose a universal hold period unless Squeez and the Provider agree on a hold period.

6.2Once Squeez has validly issued You’re in™, a Provider’s rules may not override the transaction except as allowed by the disclosed cancellation terms, fraud controls, force majeure, mandatory law or a valid reversal or error process.

7.1Offline Access™ lets Squeez, or an agent you have authorized, seek inventory, rates or access that is not publicly displayed or conventionally bookable. A Request is not a guarantee. Until the confirmation conditions are satisfied, the Provider may accept, decline or counter a Request. Any premium, member-only, restricted or curated treatment is subject to the actual Provider and Program conditions.

7.2Squeez Requests. When you want a time the Provider has not released, you may hold an available time as a confirmed placeholder and place an offer on the time you want. If the Provider accepts, Squeez releases and refunds your placeholder automatically and charges your offer for the time you wanted; the only premium you pay is the difference between your offer and the regular rate. If the Provider declines, you keep the placeholder and pay nothing beyond its online rate. The estimated cost of a Squeez Request is shown before you submit it. You may also join a waitlist, and Squeez honors waitlist requests as described in the Services.

8.1Providers set the cash price of their inventory unless a written commercial arrangement authorizes Squeez to apply specified pricing. Where that arrangement authorizes it, Squeez may determine the final consumer-facing price or Points amount in a Squeez or white-label experience. A Program controls its conversion rules and program conditions.

8.2Unless a transaction expressly says otherwise, the amount displayed before you commit identifies the material taxes, mandatory Provider fees and Squeez fees required to complete the transaction. Prices and availability vary by day and demand, and Squeez may use dynamic pricing, conversion and personalization within contractual and legal constraints. The Provider keeps the final say over its inventory and cash pricing.

9.1Squeez may rank, recommend or personalize inventory using factors such as relevance, availability, price and value, your preferences, geography, quality signals, commercial terms, loyalty economics, inventory urgency, sponsorship and other business and user-experience factors. Squeez may change its ranking methods over time.

9.2Where paid influence, sponsorship or another material commercial connection requires disclosure, Squeez will use a clear disclosure appropriate to the experience. A commercial relationship does not make Squeez the Provider of the underlying Experience.

10.1At checkout, Squeez identifies the party you are contracting with and paying. In Squeez-operated and white-label experiences where Squeez, Inc. is the merchant of record, Squeez collects payment, issues your confirmation and receipt, manages refunds and disputes and settles with Providers; the name that will appear on your card statement is shown at checkout. On a Provider’s own website or flow where the Provider is the merchant of record, the Provider’s payment and refund obligations apply.

10.2By providing a payment method, you authorize Squeez or its payment partners to charge it for the amounts shown to you, including fees, taxes and any later changes you approve. Squeez uses payment processors, acquirers, payment facilitators and gateways, including enterprise payment partners. Payment authorization may be subject to issuer, network, processor, fraud, sanctions and authentication controls. Squeez does not store sensitive card authentication data that PCI requirements prohibit storing after authorization.

11.1Squeez may enable you to redeem Points or benefits and may facilitate opportunities to earn them. The Program controls its Points, conversion rights, program limitations, expiration and transfer rules. Squeez may collect value from a Program and pay a Provider in cash under separate commercial terms.

11.2Any Squeez-issued promotional credit is governed by the terms displayed with that credit. Partner-issued credits remain subject to the partner’s terms. Nothing in these Terms converts Points or a promotional credit into cash unless the governing Program expressly provides otherwise or the law requires a cash remedy.

12.1The Provider’s disclosed cancellation, no-show, modification and refund rules govern Provider-controlled fulfillment, subject to mandatory law and any express Squeez guarantee. If a confirmed Experience fails, Squeez will use commercially reasonable efforts to help you and the Provider resolve it, including by pursuing a Provider refund or reversal or an available alternative. Squeez-funded make-goods are discretionary unless Squeez expressly promises otherwise.

12.2Your payment network, issuer and statutory dispute rights are unaffected by this section. A chargeback is not a substitute for contacting Squeez or the Provider where a direct resolution is available.

13.1Squeez may provide AI and agent functionality under the Squeez AI & Agent Terms. A properly authorized Squeez agent may search, prepare, request, reserve, modify, cancel or pay within the authority you grant. Squeez is not responsible for independent third-party agents that are not provided, controlled or authorized by Squeez, except to the extent Squeez has expressly agreed otherwise.

14.1Squeez is built for real members and the assistants they approve. The 1st use Squeez makes of your information is to confirm that you are a real person, that the information you give is authentic, likely to be true and complete, and that any assistant or agent acting in your account was approved by you.

14.2To do this, Squeez uses AI, information from the sources described in the Privacy Policy, and deterministic and probabilistic methods. For example, Squeez checks whether a mobile number is genuine and how long it has been associated with you. Squeez does not obtain your credit report.

14.3Squeez may also use identity, device, payment, behavioral, account and transaction signals to prevent unauthorized activity, account takeover, transaction laundering, loyalty abuse, promotion abuse, refund abuse and other fraud. Squeez may require verification, pause or cancel suspicious transactions, restrict payment methods, suspend accounts, keep evidence as permitted by law and cooperate with Providers, payment partners, Programs and authorities.

14.4You may not use Squeez to misrepresent your identity, evade Provider rules, test stolen credentials, manipulate promotions, conduct unlawful transactions, resell access where prohibited, scrape or copy the Services by automated means, or interfere with Squeez security or controls. Any bot, script or agent that is not authorized under the Squeez AI & Agent Terms is prohibited. Squeez may cancel its transactions and block its access.

15.1If you give Squeez your mobile number and agree to receive text messages, Squeez may send you messages about your Requests, Bookings and account and, where you have separately agreed, marketing messages. Messages may be sent using automated technology. Consent to marketing texts is not a condition of any purchase.

15.2Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving messages from that program and HELP for help, or contact legal@trysqueez.com. Carriers are not liable for delayed or undelivered messages. Squeez does not share your mobile number or your text-message opt-in with third parties for their own marketing.

16.1Calls with Squeez, including calls answered or placed by Squeez’s automated assistant, may be recorded and transcribed for service quality, training, security and record-keeping. Squeez tells you at the start of a call that it is recorded. If you do not want a call recorded, contact Squeez at legal@trysqueez.com instead.

16.2Where you ask Squeez to contact a Provider for you, Squeez may use an automated assistant to do so and identifies the assistant as automated where the law requires.

17.1By using the Services, you agree that Squeez may give you notices, disclosures, receipts, confirmations and other communications electronically, by posting them in the Services or sending them to the email address or mobile number on your account, and that electronic communications satisfy any legal requirement that a communication be in writing. You may withdraw this consent, or request a paper copy, by contacting legal@trysqueez.com; withdrawing consent may prevent you from using the Services. Keep your contact information current.

18.1Squeez owns or licenses the Services, their software, product architecture, interfaces, data models, proprietary methods, ranking and recommendation logic, workflow designs and Squeez-created content. Squeez grants you a limited, personal, non-exclusive, non-transferable, revocable license to use the Services for your own non-commercial use in accordance with these Terms. You may not copy, modify, reverse engineer, resell or create derivative works from the Services except as the law expressly allows.

18.2Squeez’s marks include Squeez™, SQZ™, Squeeze Booking™, You’re in™, Perfect Access™, Just Squeez It™, Offline Access™, Local Luxury™ and The Velvet Rope™. No right to use a Squeez mark is granted except to identify or use the applicable Service.

19.1You keep the rights you hold in content you submit. You grant Squeez a worldwide, non-exclusive, sublicensable license to host, process, reproduce, adapt for technical formatting, transmit and use that content as reasonably necessary to operate, secure, personalize, improve and support the Services, subject to the Privacy Policy and applicable law. If you instruct Squeez to communicate with a Provider or partner, you authorize Squeez to transmit the information reasonably necessary to perform that task.

19.2If you send Squeez ideas or feedback, Squeez may use them without any obligation to you.

20.1Squeez integrates with Providers, payment platforms, loyalty systems, reservation systems, mapping services, analytics, AI providers and other third parties. Third parties may apply their own terms. Except where Squeez acts as merchant of record or otherwise expressly assumes responsibility, Squeez does not control or warrant third-party services or Provider performance.

21.1You are responsible for the device, wireless plan, software and internet connection you need to use the Services, and for any fees your provider charges, including for data and messages. You can control push notifications through the Services or your device settings, although Squeez may still send important service and account messages.

21.2Apple App Store. If you download a Squeez app from the Apple App Store, the following also applies. These Terms are between you and Squeez, not Apple, and Apple is not responsible for the app or its content. Apple has no obligation to furnish maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the app, if any; to the maximum extent permitted by law, Apple has no other warranty obligation. Apple is not responsible for addressing any claim relating to the app, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, consumer protection claims and intellectual property claims. You represent that you are not located in a country subject to a U.S. Government embargo or designated a “terrorist supporting” country and that you are not on any U.S. Government list of prohibited or restricted parties. You must comply with applicable third-party terms when using the app. Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to the app and may enforce them against you.

21.3Google Play. For apps downloaded from Google Play, Google’s terms of service apply in addition to these Terms.

22.1TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” SQUEEZ DISCLAIMS IMPLIED WARRANTIES THAT MAY LAWFULLY BE DISCLAIMED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. SQUEEZ DOES NOT WARRANT THAT AI OUTPUT, THIRD-PARTY DATA, AVAILABILITY, PRICES OR PROVIDER PERFORMANCE WILL ALWAYS BE ACCURATE, COMPLETE, CURRENT, UNINTERRUPTED OR ERROR-FREE.

22.2Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you. Nothing in these Terms limits rights you have under the laws of your state that cannot be limited by contract.

23.1TO THE MAXIMUM EXTENT PERMITTED BY LAW, SQUEEZ AND ITS AFFILIATES, PERSONNEL AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS, REVENUE, DATA OR GOODWILL. FOR CLAIMS ARISING FROM A PARTICULAR CONSUMER TRANSACTION OR USE EVENT, SQUEEZ’S AGGREGATE DIRECT LIABILITY WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID TO SQUEEZ FOR THE TRANSACTION GIVING RISE TO THE CLAIM OR US$29.95.

23.2This cap does not apply to liability that cannot lawfully be capped or excluded, including any liability that applicable law expressly makes non-waivable. Nothing in these Terms increases your liability for unauthorized electronic fund transfers beyond applicable law or payment-account rules. Squeez assumes no liability for an independent agent or third-party service acting outside Squeez’s control merely because that third party interacted with Squeez.

24.1To the extent permitted by law, you will indemnify Squeez against third-party claims arising from your fraud, unlawful use, knowing violation of Provider rules, infringement caused by content you submit, or unauthorized use of another person’s account, payment method or benefit. This obligation does not require you to indemnify Squeez for its own conduct to the extent the law prohibits that.

25.1

Please read this section carefully

It requires you and Squeez to resolve most disputes through binding individual arbitration instead of a court or a class action.

25.2To the fullest extent permitted by law, any dispute between a U.S. consumer and Squeez arising from these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its then-current Consumer Arbitration Rules and, for qualifying coordinated filings, its applicable Mass Arbitration Supplementary Rules. The AAA rules and forms are available at adr.org. The Federal Arbitration Act governs this section.

25.3Before starting an arbitration, the claimant must send a written Notice of Dispute to legal@trysqueez.com or to the mailing address in Section 32, describing the account and contact information, the transaction, the factual basis of the claim and the relief requested, and allow 30 days for good-faith informal resolution. Either party may bring an eligible individual action in small-claims court instead of arbitration.

25.4Any in-person hearing will take place in the county where you live, unless you and Squeez agree otherwise. The arbitrator may award the same relief a court could award to you individually.

25.5TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY WAIVES A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE ACTION IN COURT OR ARBITRATION. Claims must be brought on an individual basis, except that the AAA may administer qualifying mass filings under its applicable supplementary procedures. If the class action waiver is found unenforceable as to a particular claim, that claim will be decided in court, not in arbitration. Statutory remedies that cannot lawfully be waived remain available.

26.1You may opt out of the arbitration and class action waiver provisions by emailing legal@trysqueez.com within 30 days after your 1st acceptance of the version of these Terms containing them. The notice must include your name, account email, mailing address and a clear statement that you opt out of arbitration. Opting out does not affect the rest of these Terms.

27.1Except where mandatory law provides otherwise, Delaware law governs these Terms without regard to conflict-of-laws principles. Any court action that is not subject to arbitration will be brought in the state or federal courts located in Hillsborough County, Florida, and you consent to their jurisdiction, except where mandatory law gives you the right to sue elsewhere.

27.2The arbitration provisions apply to U.S. consumers as stated above. Consumers outside the United States keep the mandatory rights and forums that cannot lawfully be waived. Squeez may publish regional supplements for jurisdictions where additional terms are required.

28.1Squeez designs and maintains its consumer digital experience toward WCAG 2.2 Level AA and applicable accessibility law. If you encounter a barrier, contact legal@trysqueez.com. Providers remain responsible for the accessibility of their physical locations and underlying services and for the accuracy of the accessibility information they supply.

29.1You may close your account at any time through the Services or by emailing legal@trysqueez.com. Squeez may suspend or terminate your access if you violate these Terms, create risk or legal exposure for Squeez, Providers or Programs, or if Squeez stops offering the Services. Confirmed Bookings and amounts owed survive closure in accordance with the applicable cancellation terms.

29.2Sections that by their nature should survive — including ownership, disclaimers, limitation of liability, indemnity, dispute resolution and general terms — survive the closure of your account or the end of these Terms.

30.1Squeez may update these Terms prospectively. If a change is material, Squeez will give notice before it takes effect — by email, by a notice in the Services or by posting the updated Terms with a new effective date — and will obtain renewed assent where the law requires it. Continued use after the effective date means you accept the change, where the law allows acceptance in that way.

30.2Changes do not apply to a dispute for which Squeez has already received a Notice of Dispute. Earlier versions are available on request at legal@trysqueez.com.

31.1Entire agreement. These Terms, together with the Squeez AI & Agent Terms, the Privacy Policy and the transaction-specific terms presented to you, are the entire agreement between you and Squeez about the Services.

31.2Assignment. Squeez may assign these Terms in connection with a merger, acquisition, financing, corporate reorganization or sale of the relevant business or assets. You may not assign them without Squeez’s written consent.

31.3Severability. If a provision is unenforceable, it will be modified or severed to the minimum extent necessary and the rest of these Terms will remain in effect.

31.4No waiver. Squeez’s failure to enforce a provision is not a waiver of its right to do so later.

31.5Force majeure. Squeez is not responsible for delay or failure caused by events beyond its reasonable control, including acts of God, severe weather, epidemic, war, terrorism, civil unrest, government action, labor disputes not involving Squeez’s own employees, or failure of public networks, utilities or third-party systems.

31.6Interpretation. Headings are for convenience only. “Including” means “including without limitation.” If these Terms are translated, the English version controls.

32.1Legal notices, privacy requests and questions: legal@trysqueez.com.

32.2Mailing address: Squeez, Inc., c/o Embarc Collective, 802 E. Whiting St., Tampa, Florida 33602, United States.

32.3Squeez may send operational notices electronically to the contact information on your account.

Contact

legal@trysqueez.com

Squeez, Inc., c/o Embarc Collective, 802 E. Whiting St., Tampa, Florida 33602, United States